Terms and Conditions
You will need Adobe Acrobat Reader to download our terms and conditions. Click here to safely download Adobe Acrobat Reader. The General Terms and Conditions of JohnBeerens.com are also available free of charge upon request from JohnBeerens.com, Poppelseweg 1-04, 5051 PL Goirle.
No part of this site may be used by third parties without the permission of JohnBeerens.com B.V. Any apparent price changes or errors on JohnBeerens.com product pages are subject to change.
All rights reserved by:
JohnBeerens.com
Poppelseweg 1-04
5051 PL Goirle
BTW: NL852664023B01
Chamber of Commerce registration number: 57626561
Terms and Conditions
These Terms and Conditions will take effect on July 1, 2026.
Table of Contents:
For the purposes of these terms and conditions, the following definitions apply:
1. Supplementary agreement: an agreement under which the consumer acquires products, digital content, and/or services in connection with a distance contract, and these products, digital content, and/or services are supplied by the business or by a third party based on an arrangement between that third party and the business;
2. Cooling-off period: the period during which the consumer may exercise his right of withdrawal;
3. Consumer: a natural person who is not acting for purposes related to his or her trade, business, craft, or profession;
4. Day: calendar day;
5. Digital content: data produced and delivered in digital form;
6. Continuing Contract: a contract for the regular supply of goods, services, and/or digital content over a specified period;
7. Durable medium: any medium—including email — that enables the consumer or business to store information addressed personally to them in a way that allows for future access or use for a period appropriate to the purpose for which the information is intended, and that enables the unaltered reproduction of the stored information;
8. Right of withdrawal: the consumer’s right to withdraw from the distance contract within the cooling-off period;
9. Business: the natural or legal person that offers products, (access to) digital content, and/orservicesto consumers at a distance;
10. Distance contract: a contract concluded between the business and the consumer as part of an organized system for the distance sale of products, digital content, and/or services, in which one or more means of distance communication are used exclusively or in part up to and including the conclusion of the contract;
11. Model withdrawal form: the European model withdrawal form included in Appendix I of these terms and conditions; Appendix I need not be made available if the consumer does not have a right of withdrawal with respect to his or her order;
12. Remote communication technology: a means that can be used to enter into a contract without the consumer and the business having to be physically present in the same location at the same time.
Article 2 - Identity of the Business Owner
Business Name: JohnBeerens.com B.V.
Operating under the name(s):
- JohnBeerens.com
Business Address:
Poppelseweg 1-04
5051 PL
Go there
The Netherlands
Phone number: +31 (0)13 530 2010
Accessibility:
Monday through Friday, from 9:00 a.m. to 5:30 p.m.
Email address: info@johnbeerens.com
Chamber of Commerce number: 57626561
VAT number: NL852664023B01
Article 3 - Applicability
1. These general terms and conditions apply to every offer made by the business and to every distance contract concluded between the business and the consumer.
2. Before the distance contract is concluded, the text of these general terms and conditions shall be made available to the consumer. If this is not reasonably possible, the business must, before the distance contract is concluded, indicate how the general terms and conditions can be viewed at the business’s premises and that they will be sent free of charge as soon as possible upon the consumer’s request.
3. If the distance contract is concluded electronically, notwithstanding the previous paragraph and before the distance contract is concluded, the text of these general terms and conditions may be made available to the consumer electronically in such a way that the consumer can easily store them on a durable medium. If this is not reasonably possible, it will be indicated, before the distance contract is concluded, where the general terms and conditions can be accessed electronically and that they will be sent free of charge, at the consumer’s request, either electronically or by other means.
4. In the event that, in addition to these general terms and conditions, specific product or service terms and conditions also apply, the second and third paragraphs shall apply mutatis mutandis, and in the event of conflicting terms and conditions, the consumer may always rely on the applicable provision that is most favorable to him.
Article 4 - The Offer
1. If an offer is valid for a limited time or is subject to certain conditions, this will be explicitly stated in the offer.
2. The offer contains a complete and accurate description of the products, digital content, and/or services offered. The description is sufficiently detailed to enable the consumer to properly evaluate the offer. If the business uses images, these are a true representation of the products, services, and/or digital content offered. Obvious mistakes or errors in the offer are not binding on the merchant.
3. Each offer must contain sufficient information to make it clear to the consumer what rights and obligations are associated with accepting the offer.
Article 5 - The Agreement
1. Subject to the provisions of paragraph 4, the contract is concluded at the moment the consumer accepts the offer and fulfills the conditions set forth therein.
2. If the consumer has accepted the offer electronically, the business shall immediately confirm receipt of the acceptance of the offer electronically. As long as the business has not confirmed receipt of this acceptance, the consumer may rescind the contract.
3. If the contract is concluded electronically, the business operator shall take appropriate technical and organizational measures to secure the electronic transmission of data and shall ensure a secure web environment. If the consumer can pay electronically, the business operator shall observe appropriate security measures for that purpose.
4. Within the legal framework, the merchant may ascertain whether the consumer is able to meet his payment obligations, as well as all facts and factors relevant to the responsible conclusion of the distance contract. If, based on this investigation, the merchant has good grounds not to enter into the contract, the merchant is entitled to refuse an order or request, stating the reasons, or to attach special conditions to its performance.
5. No later than upon delivery of the product, service, or digital content to the consumer, the business must provide the following information, either in writing or in a manner that allows the consumer to store it in an accessible way on a durable medium:
a. the visiting address of the business’s location where the consumer can file a complaint;
b. the conditions under which and the manner in which the consumer may exercise the right of withdrawal, or a clear statement regarding the exclusion of the right of withdrawal;
c. information about warranties and existing post-purchase service;
d. the price of the product, service, or digital content, including all taxes; delivery costs, if applicable; and the method of payment, delivery, or performance of the distance contract;
e. the requirements for terminating the agreement if the agreement has a term of more than one year or is for an indefinite term;
f. if the consumer has a right of withdrawal, the model withdrawal form.
6. In the case of a continuing transaction, the provision in the preceding paragraph applies only to the first delivery.
Article 6 – Right of Withdrawal
For products:
1. The consumer may cancel a contract for the purchase of a product within a 14-day cooling-off period without providing a reason. The business may ask the consumer for the reason for the cancellation, but may not require the consumer to provide a reason or reasons.
2. The cooling-off period referred to in paragraph 1 begins on the day after the consumer, or a third party designated in advance by the consumer (other than the carrier), has received the product, or:
a. If the consumer has ordered multiple products in a single order: the day on which the consumer, or a third party designated by the consumer, received the last product. The merchant may refuse an order consisting of multiple products with different delivery times, provided that the merchant has clearly informed the consumer of this prior to the ordering process.
b. if the delivery of a product consists of multiple shipments or parts: the day on which the consumer, or a third party designated by the consumer, received the last shipment or the last part;
c. In the case of contracts for the regular delivery of products over a specified period: the day on which the consumer, or a third party designated by the consumer, received the first product.
For services and digital content not provided on a physical medium:
3. The consumer may cancel a service contract and a contract for the supply of digital content not delivered on a tangible medium within 14 days without providing a reason. The business may ask the consumer for the reason for the withdrawal, but may not require the consumer to state his reason(s).
4. The cooling-off period referred to in paragraph 3 begins on the day following the conclusion of the agreement.
Extended cooling-off period for products, services, and digital content not delivered on a tangible medium when the consumer is not informed of the right of withdrawal:
5. If the business has not provided the consumer with the legally required information regarding the right of withdrawal or the model withdrawal form, the cooling-off period expires twelve months after the end of the original cooling-off period determined in accordance with the preceding paragraphs of this article.
6. If the business has provided the consumer with the information referred to in the preceding paragraph within twelve months of the start date of the original cooling-off period, the cooling-off period expires 14 days after the day on which the consumer received that information.
Article 7 - Consumer Obligations During the Cooling-Off Period
1. During the cooling-off period, the consumer must handle the product and its packaging with care. The consumer may only unpack or use the product to the extent necessary to determine the nature, characteristics, and functioning of the product. The basic principle here is that the consumer may only handle and inspect the product as they would be permitted to do in a store.
2. The consumer is liable only for any loss in value of the product resulting from handling the product in a manner that goes beyond what is permitted under paragraph 1.
3. The consumer is not liable for any loss in value of the product if the business did not provide the consumer with all legally required information regarding the right of withdrawal before or at the time the contract was concluded.
Article 8 - Exercise of the Right of Withdrawal by the Consumer and Related Costs
1. If the consumer exercises his right of withdrawal, he must notify the merchant of this within the cooling-off period using the model withdrawal form or by other unambiguous means.
2. As soon as possible, but no later than 14 days from the day following the notification referred to in paragraph 1, the consumer shall return the product or hand it over to the business or its authorized representative. This is not required if the business has offered to pick up the product itself. In any case, the consumer is deemed to have complied with the return period if he returns the product before the cooling-off period has expired.
3. The consumer must return the product with all accessories provided, in its original condition and packaging to the extent reasonably possible, and in accordance with the reasonable and clear instructions provided by the merchant.
4. The risk and the burden of proof regarding the proper and timely exercise of the right of withdrawal rest with the consumer.
5. The consumer is responsible for the direct costs of returning the product. If the merchant has not indicated that the consumer must bear these costs, or if the merchant states that it will bear the costs itself, the consumer is not required to pay the return shipping costs.
6. If the consumer withdraws after having first expressly requested that the performance of the service or the supply of gas, water, or electricity—which have not been made ready for sale in a limited volume or specific quantity—begin during the cooling-off period, the consumer owes the business an amount proportional to the portion of the obligation that the business has fulfilled at the time of withdrawal, compared to the full fulfillment of the obligation.
7. The consumer shall not bear any costs for the provision of services or the supply of water, gas, or electricity that have not been packaged for sale in a limited volume or quantity, or for the supply of district heating, if:
a. the merchant has not provided the consumer with the legally required information regarding the right of withdrawal, reimbursement of costs in the event of withdrawal, or the model withdrawal form, or;
b. the consumer did not expressly request that the service or the supply of gas, water, electricity, or district heating begin during the cooling-off period.
8. The consumer shall not bear any costs for the full or partial delivery of digital content not supplied on a tangible medium if:
a. prior to delivery, he has not expressly consented to the commencement of performance of the contract before the end of the cooling-off period;
b. he has not acknowledged that he loses his right of withdrawal upon giving his consent; or
c. The business failed to confirm this statement from the consumer.
9. If the consumer exercises his right of withdrawal, all ancillary agreements are automatically terminated.
Article 9 - Obligations of the Business Owner in the Event of Cancellation
1. If the merchant allows the consumer to submit a notice of withdrawal electronically, the merchant must send a confirmation of receipt without delay upon receipt of such notice.
2. The merchant shall refund all payments made by the consumer, including any delivery costs charged by the merchant for the returned product, without delay but no later than 14 days following the day on which the consumer notifies the merchant of the cancellation. Unless the merchant offers to pick up the product himself, he may delay the refund until he has received the product or until the consumer provides proof that he has returned the product, whichever occurs first.
3. The merchant will use the same payment method for the refund that the consumer used, unless the consumer agrees to a different method. The refund is free of charge to the consumer.
4. If the consumer has chosen a delivery method that is more expensive than the least expensive standard delivery option, the merchant is not required to reimburse the additional costs associated with the more expensive method.
Article 10 - Exclusion of the Right of Withdrawal
The business may exclude the following products and services from the right of withdrawal, but only if the business has clearly stated this in the offer, or at least in a timely manner before the contract is concluded:
1. Products or services whose price is subject to fluctuations in the financial market over which the business has no control and that may occur within the cancellation period
2. Contracts concluded during a public auction. A public auction is defined as a method of sale in which products, digital content, and/or services are offered by the business to consumers who are physically present or are given the opportunity to be physically present at the auction, conducted by an auctioneer, and in which the successful bidder is obligated to purchase the products, digital content, and/or services;
3. Service agreements, after the service has been fully performed, but only if:
a. performance has begun with the consumer’s express prior consent; and
b. the consumer has stated that he loses his right of withdrawal as soon as the business has fully performed the contract;
4. Package tours as defined in Article 7:500 of the Dutch Civil Code and contracts for the transportation of passengers;
5. Service agreements for the provision of accommodations, where the agreement specifies a particular date or period of performance and is not for residential purposes, freight transport, car rental services, or catering;
6. Contracts relating to recreational activities, if the contract specifies a particular date or period for their performance;
7. Products manufactured according to the consumer’s specifications, which are not prefabricated and are produced based on the consumer’s individual choice or decision, or which are clearly intended for a specific person;
8. Products that spoil quickly or have a limited shelf life;
9. Sealed products that, for health or hygiene reasons, are not suitable for return and whose seal has been broken after delivery;
10. Products that, by their nature, have been irrevocably mixed with other products after delivery;
11. Alcoholic beverages for which the price was agreed upon at the time the contract was concluded, but which cannot be delivered until 30 days later, and whose actual value depends on market fluctuations over which the business has no control;
12. Sealed audio and video recordings and computer software whose seals have been broken after delivery;
13. Newspapers, periodicals, or magazines, excluding subscriptions to them;
14. The supply of digital content other than on a tangible medium, but only if:
a. performance has begun with the consumer’s express prior consent; and
b. The consumer has stated that by doing so, he forfeits his right of withdrawal.
Article 11 - The Price
1. During the validity period specified in the offer, the prices of the products and/or services offered will not be increased, except for price changes resulting from changes in VAT rates.
2. Notwithstanding the previous paragraph, the business may offer products or services at variable prices if their prices are subject to fluctuations in the financial market over which the business has no control. This dependence on fluctuations and the fact that any prices listed are indicative prices must be stated in the offer.
3. Price increases within 3 months of the conclusion of the agreement are permitted only if they result from statutory regulations or provisions.
4. Price increases effective 3 months or more after the agreement is concluded are permitted only if the business has stipulated this and:
a. are the result of statutory regulations or provisions; or
b. the consumer has the right to terminate the contract effective as of the day the price increase takes effect.
5. The prices listed in the product or service offering include VAT.
Article 12 - Performance of the Agreement and Additional Warranty
1. The business warrants that the products and/or services comply with the agreement, the specifications set forth in the offer, reasonable requirements of quality and/or fitness for purpose, and the statutory provisions and/or government regulations in effect on the date the agreement is concluded. If agreed upon, the business also guarantees that the product is suitable for use other than normal use.
2. Any additional warranty provided by the business, its supplier, manufacturer, or importer shall in no way limit the statutory rights and claims that the consumer may assert against the business under the agreement if the business has failed to fulfill its obligations under the agreement.
3. “Additional warranty” means any commitment by the business, its supplier, importer, or manufacturer in which the business grants the consumer certain rights or remedies that go beyond what the business is legally required to provide in the event that it fails to fulfill its obligations under the agreement.
Article 13 - Delivery and Performance
1. The business owner shall exercise the utmost care when accepting and fulfilling orders for products and when evaluating requests for services.
2. The place of delivery is the address that the consumer has provided to the business.
3. Subject to the provisions of Article 4 of these General Terms and Conditions, the merchant will fulfill accepted orders with due diligence, but no later than within 30 days, unless a different delivery period has been agreed upon. If delivery is delayed, or if an order cannot be fulfilled or can only be partially fulfilled, the consumer will be notified of this no later than 30 days after placing the order. In that case, the consumer has the right to terminate the agreement at no cost and is entitled to any compensation for damages.
4. Following termination in accordance with the preceding paragraph, the business shall promptly refund the amount paid by the consumer.
5. The risk of damage to and/or loss of products remains with the merchant until the time of delivery to the consumer or to a representative designated in advance and notified to the merchant, unless expressly agreed otherwise.
Article 14 - Long-Term Transactions: Term, Termination, and Renewal
Cancellation:
1. The consumer may terminate a contract entered into for an indefinite period that provides for the regular delivery of products (including electricity) or services at any time, subject to the agreed termination rules and a notice period of no more than one month.
2. The consumer may terminate a fixed-term contract for the regular delivery of products (including electricity) or services, at any time prior to the end of the fixed term, subject to the agreed termination rules and a notice period of no more than one month.
3. The consumer may terminate the contracts referred to in the preceding paragraphs:
a. terminate at any time and not be limited to termination at a specific time or during a specific period;
b. terminate the contract in at least the same manner as it was entered into by him;
c. Always give notice with the same notice period that the business owner has stipulated for himself.
Extension:
4. A contract entered into for a fixed term that provides for the regular delivery of products (including electricity) or services may not be tacitly extended or renewed for a fixed term.
5. Notwithstanding the preceding paragraph, a contract entered into for a fixed term and covering the regular delivery of dailynewspapers, weekly newspapers, and magazines may be tacitly renewed for a fixed term of no more than three months, provided that the consumer may terminate this renewed contract by the end of the renewal period with a notice period of no more than one month.
6. A contract entered into for a fixed term that provides for the regular delivery of products or services may only be tacitly renewed for an indefinite term if the consumer is permitted to terminate it at any time with a notice period of no more than one month. The notice period shall not exceed three months if the contract provides for the regular delivery—but less than once a month—of daily newspapers, news publications, weekly newspapers, and magazines.
7. A fixed-term agreement for the regular delivery of daily newspapers, news publications, weekly newspapers, and magazines for introductory purposes (trial or introductory subscription) is not automatically renewed and ends automatically upon expiration of the trial or introductory period.
Duration:
8. If a contract has a term of more than one year, the consumer may terminate the contract at any time after one year with a notice period of no more than one month, unless reasonableness and fairness preclude termination before the end of the agreed term.
Article 15 - Payment
1. Unless otherwise specified in the contract or supplementary terms and conditions, the amounts owed by the consumer must be paid within 14 days after the start of the cooling-off period, or, in the absence of a cooling-off period, within 14 days after the contract is concluded. In the case of a contract for the provision of a service, this period begins on the day after the consumer receives confirmation of the contract.
2. When selling products to consumers, the general terms and conditions may never require the consumer to make an advance payment of more than 50%. If an advance payment is stipulated, the consumer may not assert any rights regarding the fulfillment of the order or service(s) in question until the stipulated advance payment has been made.
3. The consumer is obligated to promptly report any inaccuracies in the payment information provided or listed to the business.
4. If the consumer fails to meet his payment obligation(s) on time, then—after the business has notified the consumer of the late payment and has granted the consumer a 14-day period to fulfill his payment obligations— if payment is not made within this 14-day period, the consumer shall owe statutory interest on the outstanding amount, and the business shall be entitled to charge the extrajudicial collection costs it has incurred. These collection costs shall not exceed: 15% on outstanding amounts up to €2,500; 10% on the next €2,500, and 5% on the following €5,000, with a minimum of €40. The business may deviate from the aforementioned amounts and percentages in favor of the consumer.
Article 16 - Complaints Procedure
Appendix I: Sample Withdrawal Form
Model Withdrawal Form
(Please fill out and return this form only if you wish to cancel the agreement)
a. To: [business owner's name]
[ geografisch adres ondernemer]
[ faxnummer ondernemer, indien beschikbaar]
[ e-mailadres of elektronisch adres van ondernemer]
b. I/We* hereby notify you that I/we* are terminating our agreement regarding
the sale of the following products: [product description]*
the delivery of the following digital content: [description of digital content]*
the provision of the following service: [service description]*,
revokes/revoke*
c. Ordered on*/received on* [order date for services or receipt date for products]
d. [Name(s) of consumer(s)]
e. [Consumer(s)' address]
f. [Signature of consumer(s)] (only if this form is submitted on paper)
* Cross out what does not apply or fill in what does apply.
Address information:
JohnBeerens.com B.V.
Poppelseweg 1-04
5051 PL Goirle
The Netherlands
Chamber of Commerce number: 57626561
VAT number: NL852664023B01
