Right of Withdrawal

Please note!

When reviewing consumer and/or hygiene products and tools (such as shampoo, skincare, makeup, tanning products, styling products/tools, etc.), you are not permitted to open the packaging and/or use the product. The basic rule here is that the customer may only handle and inspect the product as they would be allowed to do in a store. The customer is liable for any depreciation in the product’s value resulting from handling that exceeds what is permitted. If you return a hygiene product, a 100% depreciation will be applied.

Returns - Applies to all orders placed before July 3, 2026

• You may notify us within 14 days of receipt that you wish to cancel your purchase. After notifying us, you will then have an additional 14 days to actually return the products. You may also return the products within 14 days of receipt without prior notice, provided you include a notice stating your intention to cancel the purchase.

• If the package is returned, we need a completed return form to process the return. The form must be included in your package; you can use thereturn form provided for this purpose. 

• You can also use the European Standard Withdrawal Form to notify us that you are canceling your purchase. However, use of this form is not required.

• If the package is incomplete or there are any issues with the delivery, you must report this within 48 hours of receipt.

• Is there a problem with your order? Please let us know within 48 hours of receipt, and we'll resolve it for you as soon as possible! Please contact beautycare@johnbeerens.com or call or send a message via the app to +31 13 530 2010, clearly stating your name, order number, and the items in question.

• In the event of a return, both the shipping costs and the risk associated with shipping are your responsibility. We recommend that you keep your shipping receipt in a safe place. If the return is covered by the warranty, we will send you a return label after you report the defect.

• To ensure your return is processed as quickly as possible, please send the package directly to our return address. Never send a return package to a package drop-off location.

• Unidentifiable returns are stored for up to 1 month. The customer can contact customer service. After this period, the package will be processed internally, and no further correspondence regarding it will be possible.

• You will receive the amount, including shipping costs (excluding any additional costs resulting from your choice of a shipping method other than the least expensive standard shipping option we offer), within 14 days after we have been notified of your decision to cancel the contract.

• We will refund you using the same payment method you used for the original transaction, unless you have expressly agreed otherwise.

• If you have chosen Riverty, you must notify them yourself that you have returned the package to avoid any payment reminders. Once we have received your returned package, we will notify Riverty immediately.

• The refund will be issued once we have received the goods or you have provided proof that the products have been returned. This must be done within the statutory 14-day period.

Print your return form here

The return address is:
JohnBeerens.com 
Poppelseweg 1-04
5051 PL Goirle
The Netherlands
Phone number: 013-5302010 
Email address:beautycare@johnbeerens.com 

Please note: When you create a return label, you must always select delivery to our return address and not delivery to a package drop-off point or pickup location. Returns sent to a package drop-off point cannot be picked up by us and will therefore not be processed.

Always carefully check the delivery address when creating your return label. If a return is sent to a package drop-off point, the shipment will remain there at the sender’s risk, and this may result in a delay or the package being returned.

Returns - Applies to all orders placed after July 3, 2026

• You can request a return within 14 days of receiving your order by clicking the "Return" button in the shipping confirmation or by clicking the button below to request a return for JohnBeerens.com.
  Register for a return

• Is your order incomplete, or are there any issues with the delivery? Please let us know within 48 hours of receipt, and we'll resolve the issue for you as soon as possible! Please contact beautycare@johnbeerens.com or call or send a message via the app to +31 13 530 2010, clearly stating your name, order number, and the items in question.

• In the event of a return, both the shipping costs and the risk associated with shipping are your responsibility. We recommend that you keep your shipping receipt in a safe place. If the return is covered by the warranty, we will send you a return label after you report the defect.
  

• You will receive the amount, including shipping costs (excluding any additional costs resulting from your choice of a shipping method other than the least expensive standard shipping option we offer), within 14 days after we have been notified of your decision to cancel the contract.

• We will refund you using the same payment method you used for the original transaction, unless you have expressly agreed otherwise.

• If you have chosen Riverty, you must notify them yourself that you have returned the package to avoid any payment reminders. Once we have received your returned package, we will notify Riverty immediately.

• The refund will be issued once we have received the goods or you have provided proof that the products have been returned. This must be done within the statutory 14-day period.