Frequently Asked Questions

Riverty

With pay-later, you can receive your order first and then pay the invoice. Pay-later is facilitated by Riverty. Within a few business days after delivery, you’ll receive a digital invoice for your order, at which point you’ll have a limited payment period. Riverty conducts a review when you finalize your order. Are you having issues with Riverty? Please contact Riverty directly at 085 022 01 01. Since Riverty is a third-party provider, we are unable to resolve issues directly. 

More information about Riverty

Delivery Times

Delivering Beauty by JohnBeerens.com does its very best to deliver your order to your home as quickly as possible. Our orders are delivered Monday through Saturday by our carrier, DHL. Different delivery times may apply during the holidays. The delivery time for each product is listed on the website. 

More information about delivery times

Payment Options

JohnBeerens.com offers a variety of payment methods, so there's always one that works for you. These include iDeal, credit card, PayPal, Bancontact, Riverty, and more.

More information about payment methods

Returns

You have the right to cancel the contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a third party designated by you (other than the carrier), takes physical possession of the goods (or, in the case of delivery in installments, the last item or part of the goods).

More information about returns

Change Order

Would you like to change your order? If so, you can contact our customer service via WhatsApp at +31 13 530 2010, by phone at +31 (0)13 530 2010, or via beautycare@johnbeerens.com 

You can reach us by phone on weekdays from 9:00 a.m. to 12:30 p.m. and from 1:30 p.m. to 5:30 p.m.

Ordering Process

You can place an order on JohnBeerens.com by adding the products of your choice to your shopping bag. You can then proceed to checkout by clicking the shopping bag button in the upper-right corner. At checkout, you can enter your name and address, select your shipping and payment methods, and then finalize your order.

Prices

All prices shown on JohnBeerens.com include sales tax.

Warranty

All items you purchase from us are covered by the statutory warranty. The statutory warranty means that a product is or must function in a manner that the consumer can reasonably expect. Some products also come with a manufacturer’s warranty. This warranty supplements the statutory warranty. Unfortunately, an allergic reaction is not a valid reason for a return. 

More information about warranties.

Complaints

If you have a complaint about our products or our service, we’re sorry to hear that. Please contact us via the contact form or via WhatsApp at +31 13 530 2010. You will not receive an acknowledgment of receipt for your complaint, but we will respond to the substance of your complaint within 2 days. If you are not satisfied with how your complaint was handled, you can submit it via the European ODR Platform. 

Advice

We at JohnBeerens.com are happy to provide advice to our customers and strive to do so as best as we can. However, there may be instances where this advice doesn’t work perfectly for you as a customer. This can happen, for example, because every person’s hair structure and hair history are different, so we cannot guarantee 100% that the products will work optimally. We do our best to provide appropriate advice, but we cannot guarantee the effectiveness of the products.

Dual voltage

Dual voltage means that a tool can also be used abroad. In Europe, the voltage is often 220–240 V, but in North America, for example, it’s usually 110–120 V. By purchasing a dual-voltage tool, you can be sure that you’ll be able to use it abroad because it’s compatible with the correct voltage range (110–240 V). Just don’t forget to bring a world plug adapter! If you’re not sure whether a tool is dual voltage, read the product description carefully or contact Beautycare via WhatsApp at +31 13 530 2010, by phone at +31 (0)13 530 2010, or via beautycare@johnbeerens.com .