Frequently asked questions

Riverty

With pay later, you can receive your order first and pay the invoice afterwards. Pay later is facilitated by Riverty. You will receive a digital invoice for your order within a few business days after delivery. You will then have a limited payment period. Riverty performs a check when you place your order. Having trouble with Riverty? Please contact Riverty directly at 085 022 01 01. Since Riverty is an external party, we are unable to resolve any issues directly.

More information about Riverty

Delivery times

Delivering Beauty by JohnBeerens.com does its utmost to deliver your order to your home as quickly as possible. Our orders are delivered by our carrier DHL from Monday through Saturday. Delivery times may vary during the holidays. A delivery time is listed on the website for each product.

More information about delivery times

Payment options

JohnBeerens.com offers various payment methods, so there is always a suitable option for you. These include iDeal, credit card, PayPal, Bancontact, Riverty, and more.

More information about payment methods

Returns

You have the right to withdraw from the agreement within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you or a third party designated by you, other than the carrier, physically takes possession of the goods (or, in the case of delivery in parts, the last good or part of the goods).

More information about returns

Change your order

Would you like to change your order? You can contact our customer service via WhatsApp at +31 13 530 2010, by phone at +31 (0)13 530 2010, or by email at beautycare@johnbeerens.com

We are available by phone on business days from 09:00 to 12:30 and from 13:30 to 17:30.

Ordering process

You can place an order on JohnBeerens.com by adding your chosen products to the shopping bag. You can then navigate to the checkout using the shopping bag button in the top right corner. At checkout, you can select your personal details, shipping method, and payment method, then place your order.

Prices

All prices shown on JohnBeerens.com include VAT.

Warranty

All items you purchase from us are covered by the statutory warranty. The statutory warranty means that a product is or must do what the consumer can reasonably expect from it. Some products also come with a manufacturer's warranty. This warranty is in addition to the statutory warranty. Unfortunately, an allergic reaction is not a valid reason for a return.

More information about warranties.

Complaints

If you have a complaint about our products or service, we are sorry to hear that. Please contact us using the contact form or via WhatsApp at +31 13 530 2010. You will not receive an acknowledgment of receipt for your complaint, but we will respond to it within 2 days. If you are not satisfied with how your complaint was handled, you can submit it via the European ODR Platform.

Advice

At JohnBeerens.com, we are happy to offer advice to our customers and do our best to provide the best guidance possible. However, our advice may not work perfectly for you as a customer. This may be because everyone's hair structure and hair history are different, so we cannot guarantee that the products will work optimally for everyone. We do our best to provide suitable advice, but cannot guarantee how the products will work.

Dual voltage

Dual voltage means that a tool can also be used abroad. The voltage in Europe is usually 220-240v, but in North America, for example, it is often 110-120v. By purchasing a dual voltage tool, you can be sure you can use it abroad because it can handle the correct voltage (110-240v). Just don't forget to bring a travel adapter! If you are unsure whether a tool is dual voltage, read the product description carefully or contact Beautycare via WhatsApp at +31 13 530 2010, by phone at +31 (0)13 530 2010, or by email at beautycare@johnbeerens.com .